Incident Response & Crisis Management Course (BCI)

Crises and incidents may happen at any moment and will be without warning. To ensure that the business is able to function without disruptions, crisis and incident response management is fundamental to your business continuity plan (BCP).

This 2-day course will provide an overview of the crisis management process and will also highlight on crisis communications such as media handling tactics. A highly interactive and practical course that draws on simulation exercise, case studies and role-plays to expand on learning points.

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Course Objectives

At the end of this course, you will be able to :

  • Understand the principles, strategies and techniques for incident response and crisis management
  • Explain the crisis management process
  • Develop the knowledge and skills necessary for implementing an effective structure and processes for responding to and managing incidents and crises

Course Outline

  • Discuss and explore the concepts, principles of incident & crisis management and the processes involved
  • Identify the tools & techniques that can be applied in anticipating and assessing incidents
  • Identify the key activities and roles & responsibilities required for effective incident and crisis management
  • Identify escalation and activation policy
  • Develop an incident response structure (as introduced in the Design stage of the Business Continuity Management Lifecycle), procedures and required resources
  • Administer a crisis management capability in the organization including writing the crisis management plan, including crisis communication

Course Duration & Conduct

Duration: 2 days
9 am – 5 pm (including 1-hour lunch break)

Conduct of course: Classroom or Online Training Available
– Classroom Training will be held in Kuala Lumpur unless otherwise stated below.
– Online Live Training will be held via Zoom

Course Audience

Ideally suited to Crisis Management Team members, BC / Risk Management team members and individuals who are assigned to draft the crisis management plan/ crisis communication plan. Those responsible for managing incidents at a strategic & tactical level are also encouraged to attend this course.

Course Fees

Type of Fees Fees (exclude 8% SST) Fees (include 8% SST)
Early Bird fees Register 4 weeks before the course start date RM4,500 RM 4,860
Normal Fees RM5,100 RM 5,508

This course is a HRD Corp Claimable! Contact us to learn more about the grant.

Further discount for BCP Asia Client/Group rate is available, please contact us at (60) 3 9212 4899 or email us at

Course Runs

Click on the dates below to register for the training